Privacy Policy

Last updated: May 2026

1. Introduction

SVELA AI Software LABS Private Limited (CIN: Pending incorporation), with its registered office at No. 1, Emerald Nagar, SIPCOT, Ranipet, Tamil Nadu, India - 632403 ("Svela AI", "we", "us", or "our"), respects your privacy and is committed to protecting the personal information you share with us when you use our website, products, and services. This policy explains what information we collect, how we use it, and the choices available to you.

2. Information we collect

We may collect the following categories of information:

• Information you provide. When you contact us, request product information, or sign up for a product, we collect details such as your name, email address, company, and the content of your message.
• Product usage data. When you use our applications, we may collect technical data such as device type, browser, IP address, log information, and feature usage to operate and improve our products.
• Cookies and similar technologies. We use cookies and similar technologies on our websites and products to remember preferences, secure sessions, and understand usage patterns.

3. How we use information

We use the information we collect to:

• Operate, maintain, and improve our products and services;
• Respond to your enquiries and provide customer support;
• Send service-related notices and, where you have opted in, marketing communications;
• Comply with applicable legal obligations; and
• Protect the security and integrity of our products and infrastructure.

4. Sharing of information

We do not sell your personal information. We may share information with trusted service providers who help us operate our business (such as hosting, analytics, and customer support providers), subject to confidentiality and data protection commitments. We may also disclose information when required by law or to protect our rights and those of our users.

5. Data retention

We retain personal information for as long as it is necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Security

We implement reasonable administrative, technical, and organizational measures designed to protect the information we hold from unauthorized access, alteration, disclosure, or destruction. No system is perfectly secure, however, and we encourage you to use strong passwords and protect your account credentials.

7. Your rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to access, correct, or delete the information we hold about you, and to object to or restrict certain processing. You can exercise these rights by contacting us at the address below.

8. Data hosting and international users

Svela AI operates from India and hosts its application servers, databases, and object storage in the AWS Mumbai region (ap-south-1). In limited circumstances, certain service providers (for example, push notification services, error-monitoring, or analytics) may process data outside India under appropriate safeguards. By using our products, you understand that your information may be transferred to and processed in countries other than your own.

9. Grievance Officer

In accordance with Section 8(10) of the Digital Personal Data Protection Act, 2023 and Rule 5(9) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have designated the following Grievance Officer to address your concerns about how we process your personal data:

Name: S Karthik
Designation: Grievance Officer
Email: svelaaisoftwarelabs@gmail.com
Phone: +91 73580 57919
Postal address: SVELA AI Software LABS Private Limited, No. 1, Emerald Nagar, SIPCOT, Ranipet, Tamil Nadu, India - 632403

10. Governing law

This Privacy Policy is governed by the laws of India. Any disputes arising out of or relating to this Policy are subject to the exclusive jurisdiction of the competent courts in Ranipet / Vellore district and, where applicable, the High Court of Madras.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date above and, where appropriate, notify you through our products or by email.

12. Contact us

For any questions about this Privacy Policy or our data practices, please contact us at svelaaisoftwarelabs@gmail.com or +91 73580 57919, or by post at our registered office above.